Our aim is to give our returning customers an unparalleled customer service experience, every time they order. We only supply our products to elite companies in the fenestration sector, progressive companies that go the extra mile for their customers too.
We have a dedicated internal sales team with many year’s service between them, headed by Paul and Val, who have both worked at Universal Arches for over 20 years.
We also have an in-house CAD design team who ensure that every order fulfils our design parameters and they are then sent to our Technical Manager for further verification and validation.
Swept heads, arches and frames with convoluted angles are not straightforward to manufacture, so our focus is to design-out problems before we accept an order.
Being the obvious market leader in uPVC profile bending, our quality has to be top notch. By correctly utilising our 3D computer modelling software for bending, we have improved manufacturing tolerances to within a few millimetres. We now process over 92% of orders using this system, which virtually eliminates the need for manual templates.
We stock a number of leading uPVC profile systems and collect profile from our customers for non-stock items. Over the last 20 years we have manufactured thousands of shaped products from every major uPVC systems company.
At Universal Arches we hold ISO 9001:2015 Certification and have done since continuously since 2004 and have just passed a Tri-Annual certification to 9001:2015 Standards.
We have an in house Quality Controller who reports to our Quality Manager and they ensure that every product meets our stringent quality standards before leaving our factory. Added to this, more than a quarter of our workforce have over 15 years’ experience in the uPVC Profile Bending Industry.
Call our sales team on 01744 612844
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