Customer service is paramount at Universal Arches, given the individual nature of the products manufactured. There’s a dedicated customer service and technical support team there to support customers whatever the query may be. There’s considerable experience in this department ensuring that queries are dealt with quickly and accurately.
Our product quality is a benchmark in the sector and the integration of the industry’s first 3D computer modelling software has improved this considerably with manufacturing tolerance within a few millimetres. We can now process over 92% of orders using this system which virtually eliminates the need for the manual drawing out of templates. We carry a number of the leading profile systems in stock or can collect profile for non stock systems. We have manufactured thousands of shaped products from every major system company over the last 2 decades.
Universal Arches is a specialist company in the uPVC Bending sector and holds the ISO 9001:2015 Certificate and has held it continuously since 2004, having just had passed a Tri-Annual certification to the 9001:2015 Standards.
We have two Quality Controllers and a Quality Manager, ensuring all products meet our stringent standards before leaving the factory. Added to this, more than a quarter of our workforce have over 15 years’ experience in the Profile Bending Industry.
Call our sales team on 01744 612844
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